Debt Relief Company Ratings Explained

With the flood of new debt services companies (debt settlement mainly) we decided to put together a series of company reviews and rate them based on several criteria:

  • Customer Satisfaction (volume of complaints, volume of satisfied customers, includes scraping the web for complaints)
  • Years in Business (a somewhat important indicator as bad companies don’t stay in business too long
  • BBB Rating (important, but not as much as years a go)
  • Variety of Services (the more services indicated the company is more vested in helping clients succeed)
  • Legal Actions and Investigations (how many and the nature of legal complaints/lawsuits the company has faced)

With these main factors in mind, here are the ratings:

A company receiving this rating has good customer service score, has been in business for more that 7 years, has a positive BBB Rating (or no BBB Rating exists), is a member of one or more industry organizations, and has little or no legal actions against the company. Chances are that you’ll have a decent experience with a company with this rating.

This type of company is either new or is a mixed bag of positive and negative reviews. This neutral rating reflects the company’s unknown track record and lack of independent 3rd party information relating to it’s history, business practices and customer satisfaction record.  Our recommendation: Proceed with Caution.

A company with this rating has shown disregard for it’s customers with a poor customer satisfaction history.  It also has run into legal issues on several fronts and usually has an very low BBB rating such as a D or an F.  Avoid doing business with these companies because you will most likely be disappointed with the results.  You may lose money or you may end up with legal trouble yourself.


Our ratings reflect a collection of 3rd party and customer reviews and anecdotes in addition to well documented facts like BBB ratings and published lawsuits and investigations.  Our ratings are purely informational and are intended to supplement your research in deciding whether or not to do business with a company.  We encourage you not to base any decision on these ratings alone. provides these ratings for informational purposes only and should not be construed as professional financial advice.  The information contained on this site is aimed at a general audience, and does not attempt to offer specific advice to your specific circumstances. You are encouraged to consult with an independent financial adviser before making any decision to do business with any company.

As required by FTC regulations, please note that we may have a financial relationship with the companies mentioned on this site. We frequently review products or services however, we do not accept compensation in any form in exchange for positive reviews, and the reviews found on this site represent the opinions of the author.

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